Refund & Returns Policy

Last Updated: January 28, 2024

At Roaming Lunchbox, we strive to provide high-quality products that meet your expectations. However, if for any reason you are not fully satisfied with your purchase, we offer a hassle-free returns and refunds policy.

Eligibility for Returns and Refunds:

1. Defective or Damaged Products:
   1.1. If you receive a product that is defective or damaged upon delivery, you are eligible for a full refund or replacement.
   1.2. Please notify us within 14 days of receiving the product by contacting our customer support team at roaminglunch@gmail.com or by calling [insert phone number].
2. Standard Returns:
   2.1. If you change your mind or are unsatisfied with your purchase for any reason, you may return the product within 30 days of delivery for a full refund, excluding shipping costs.
   2.2. Products must be unused, in their original packaging, and in the same condition as when received.

Return Process:

1. Contact Customer Support:
   1.1. To initiate a return or exchange, please contact our customer support team by email at roaminglunch@gmail.com or by calling [insert phone number].
   1.2. Provide your order number, product details, and the reason for the return or exchange.
2. Obtain a Return Authorization Number:
   2.1. Our customer support team will provide you with a Return Authorization Number (RAN) and instructions for returning the product.
   2.2. Write the RAN clearly on the outside of the return package.
3. Return Shipping:
   3.1. For standard returns, you are responsible for the return shipping costs.
   3.2. We recommend using a trackable shipping method to ensure safe delivery.
   3.3. Ship the product to the following address:
   Roaming Lunchbox
   Attn: Returns Department
   4000 W. Montrose Ave
   Chicago, IL 60641

Refund Process:

1. Once we receive and inspect the returned product, we will process your refund within 5-7 business days.
2. Refunds will be issued using the same payment method as the original purchase.
3. If the product is found to be defective or damaged, we will refund the original shipping costs as well.

Exceptions and Limitations:

1. Products must be returned in their original condition, with all accessories, manuals, and packaging.
2. Customized or personalized products are non-refundable unless defective or damaged upon delivery.
3. For hygiene reasons, we cannot accept returns of used or opened products that are intended for personal use.
4. This returns and refunds policy does not apply to any digital or downloadable products purchased from Roaming Lunchbox.

If you have any questions or concerns regarding our returns and refunds policy, please contact our customer support team at roaminglunch@gmail.com or by calling [insert phone number].

We strive to provide a fair and hassle-free returns and refunds process for our valued customers. Your satisfaction is our top priority.